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Workplace Product Enquiries
Personal Product Enquiries
Recalibration Enquiries
Billing, Accounts & Payments
Technical Support
Workplace Product Enquiries
Workplace mouthpieces are individually wrapped for hygiene and can be inserted without touching the mouthpiece. A new mouthpiece is required for each breath test. Go to all mouthpieces page>>
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Personal Product Enquiries
All mouthpieces are dishwasher friendly and reusable. Additional mouthpieces are typically required if several people are using the breathalyser. Go to All Mouthpieces page>>
Yes however we do not know their stock holding
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General Information
Recalibration Enquiries
Billing, Accounts & Payments
Credit Card, Google Pay, Apple Pay, Paypal, Afterpay, Zip Pay, Bank Transfer (email us)
We can generate an invoice and email it through to you with our bank account details. To facilitate this please email info@breathalysers-australia.com.au with your first and last name, mobile phone, delivery address and product requirements.
Larger business customers or regular business customers may find it easier to have credit terms set up to avoid delays in calibration or product ordering. Please email info@breathalysers-australia.com.au to request a credit application form.
Invoices and tracking are automatically emailed through to each customer at 5:30pm AEST on the day of dispatch.
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Technical Support
- Check that the bottom right-hand corner of the screen display says BAC
- Ensure no alcohol-based substances are in the testing environment (hand sanitiser, cleaning
products etc). It is best to test outdoors. - Ensure at least 15 mins has passed since your last sip of alcohol
- Take 2 x consecutive tests at 3 mins apart. Results should vary marginally however be similar
- Read FAQ’s relating to BAC Results to expect
If you still have concerns, please email: service@breathalysers-australia.com.au with:
- The alcoholic content of the beverage(s) that you consumed
- The number of drinks consumed and over what period of time
- Confirmation that you waited 15 minutes after drinking alcohol before testing
- A list of what your exact readings were
- How long you waited between consecutive tests
Rechargeable battery devices : Ensure you plug the USB directly into a 240v wall socket and leave charging for 24
hours.
Alkaline battery devices : Replace batteries with high grade batteries such as Duracell or Energizer.
Alkaline battery devices : Replace batteries with high grade batteries such as Duracell or Energizer.
Upgrade your phone to the latest operating system, turn phone off and then on, uninstall and reinstallthe App.
It is usual for breathalysers to take increasing amounts of time to warm up when consecutive tests are
being performed in short succession.
FLO is a safety feature that exists to ensure that a specific amount of breath is taken for an accurate
sample. FLO will error when the blow is not consistent enough.
The key to a successful breath test is to take a full lungful of air and blow into the unit continuously and evenly at a medium strength for 5 seconds. Continuous is the key word here. A successful test is like blowing out a candle and not like blowing up a balloon.
How a FLO error occurs and how to avoid a FLO error is visually demonstrated in this handy YouTube link below:
https://www.youtube.com/watch?v=QHAq-ZeFhuw
The key to a successful breath test is to take a full lungful of air and blow into the unit continuously and evenly at a medium strength for 5 seconds. Continuous is the key word here. A successful test is like blowing out a candle and not like blowing up a balloon.
How a FLO error occurs and how to avoid a FLO error is visually demonstrated in this handy YouTube link below:
https://www.youtube.com/watch?v=QHAq-ZeFhuw
