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Frequently Asked Questions

We offer 3 shipping options:
Parcel Post (uninsured) $10.97
Parcel Post (insured) $12.97
Express Post: additional $6.00

All of our breathalysers come with a warranty that ranges from 12 to 36 months. Warranty claims can be made by logging in to your account.

All orders submitted prior to 11:00 am AEST will be shipped on the same day. Australia Post Standard Service aims for a delivery timeframe of 2 working days for metropolitan areas on the East Coast of Australia. For regional locations, as well as those in NT, WA, or TAS, please allow an extra 2–3 working days for delivery. Should you need your parcel more urgently (within 1 to 3 days across the nation), we recommend selecting our Australia Post Express option during checkout.

To assist you in selecting the appropriate product for your requirements, kindly refer to the blue “Help Me Choose” button situated at the top of each webpage. Alternatively, please consult our three comprehensive Buying Guides. You can access them here: Personal Breathalyser, Workplace Breathalyser, or Workplace Drug Test Kits.

Mouthpieces can be safely washed in a dishwasher and are reusable in non-commercial settings.

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SHIELD Mouthpieces

For organisations performing regular alcohol screenings, having a dependable supply of SHIELD mouthpieces is crucial for maintaining efficient and hygienic testing practices. These mouthpieces, specifically designed for compatibility with the SHIELD workplace breathalyser, come individually packaged and are ideal for high-volume testing environments where accuracy, safety, and compliance are paramount.

The latest SHIELD Express Touch breathalysers integrate cutting-edge testing technology with rapid screening capabilities, making them a favoured option in Australian workplaces. Utilising the appropriate mouthpieces guarantees optimal performance during active breath testing and aids in streamlining testing programs in sectors where workplace safety is of utmost importance. These replacement mouthpieces are offered in various pack sizes to accommodate both occasional and large-scale testing needs.

When procuring SHIELD mouthpieces in Australia, it is essential to select authentic accessories that are engineered to fulfill the operational demands of SHIELD devices. Keeping a sufficient inventory of mouthpieces also reduces disruptions and enables consistent testing results across your organisation.