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Frequently Asked Questions

We offer 3 shipping options:
Parcel Post (uninsured) $10.97
Parcel Post (insured) $12.97
Express Post: additional $6.00

All of our breathalysers come with a warranty that ranges from 12 to 36 months. Warranty claims can be made by logging in to your account.

All orders submitted prior to 11:00 am AEST will be shipped on the same day. Australia Post Standard Service aims for a delivery timeframe of 2 working days for metropolitan areas on the East Coast of Australia. For regional locations, as well as those in NT, WA, or TAS, please allow an extra 2–3 working days for delivery. Should you need your parcel more urgently (within 1 to 3 days across the nation), we recommend selecting our Australia Post Express option during checkout.

To assist you in selecting the appropriate product for your requirements, kindly refer to the blue “Help Me Choose” button situated at the top of each webpage. Alternatively, please consult our three comprehensive Buying Guides. You can access them here: Personal Breathalyser, Workplace Breathalyser, or Workplace Drug Test Kits.

Mouthpieces can be safely washed in a dishwasher and are reusable in non-commercial settings.

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Go Mouthpieces

The BACtrack Go keychain breathalyser mouthpieces are specifically designed for accurate breath sampling. Whether you are replacing old accessories or preparing for regular use, new mouthpieces guarantee consistent testing and enhance user comfort. These hygienically packaged replacements are perfect for personal use or for sharing your device with family and friends. These compatible mouthpieces are available for both Gen1 and Gen2 Go Keychain models and come in convenient pack sizes.

Our selection of Go Keychain Gen1 breathalyser mouthpieces and Go Keychain Gen2 breathalyser mouthpieces is engineered to deliver a precise fit and reliable performance with their compatible BACtrack breathalysers. They are easy to replace and portable, making it effortless to keep your breathalyser ready for use whenever you need it, whether at home, on the go, or during social gatherings.